The Biomomentum Mach-1 is a system that uses robust and long-lasting motors, load cells and control equipment. The most likely part to require an upgrade is the PC associated with the Mach-1 system. The documents and configuration for a client’s older PC can be transferred to a new PC to gain access to more recent software versions and solve issues with old drivers and Windows versions. A Mach-1 technician will install all necessary drivers, software and files, then perform an assisted remote installation and troubleshooting session with the client.
Features supplied by Biomomentum:
• Up to date drivers for RS232 serial connection and PCIe DAQ connection.
• Repository of helpful documents (SOPs, Lab Modules, User Manuals, Informative Documents, etc.).
• All up-to-date Biomomentum software pre-installed and pre-configured to the client’s Mach-1 system.
• Remote assisted installation and troubleshooting of the new PC and software by a Biomomentum technician.
Requirements for user:
• The NI PCIe DAQ card from client’s old PC must be transferred to the new PC. A video tutorial will be supplied by Biomomentum or done during a video call with a Biomomentum technician.
• All the files in the C:\Users\Public\Documents\Biomomentum\ folder should be backed up.
• Client should send their up-to-date MA056XXXX.xml configuration file and all saved sequences to Biomomentum (located in C:\Users\Public\Documents\Biomomentum\Mach1Motion)
• Client should send all information in the Mach-1 Motion “About” window.
- Lifetime free software upgrades
- Technical assistance (phone/e-mail)
- Prioritized service
