Biomomentum Privacy Policy

Version dated November 3, 2026

Biomomentum Inc. explains here how it collects, uses and protects personal information through its websites and customer portal. This policy applies to visitors, people who submit requests and users of the online services that link to it. Employment records and data provided under a research contract may be subject to separate provisions.

Contact us

For questions, access or correction requests, or complaints about your personal information, contact our Privacy Officer at info@biomomentum.com. Include “Privacy” in the subject line to help route your message.

Information we collect

We collect information you provide through our forms, exchanges with our team and use of your account. Depending on the service, this includes:

• Information and meeting requests: name, email address, professional contact details, company or institution, country and message content.
• Quotes and commercial follow-up: products, configurations, quantities and project details you submit, along with contact details needed to prepare an offer and follow up on an order.
• Accounts and access: sign-in identity, email address, organization where relevant, role, associated equipment and access rights for resources or software.
• Technical support: problem description, equipment or serial number, correspondence and attachments you send us.
• Website reports: the page concerned, problem description, technical information useful for understanding its display and optional screenshots. Contact details requested for follow-up are used for that purpose.

When an authorized person in your organization helps manage your access, we may also receive information from that person needed to invite you, associate you with an organization or assign your access rights.

Operating and securing the services may generate technical information, including IP address, request date and time, requested pages, browser type and sign-in or error events.

Required fields are identified on forms. Without necessary information, we may be unable to process a request or provide the relevant feature. Avoid submitting passwords, identifiable medical information or unnecessary information about other people.

How we use information

We use this information to answer questions, arrange meetings and prepare offers, handle commercial requests, provide support, manage accounts and access, correct website problems and protect our services against abuse.

Requests submitted through integrated forms are recorded in our internal management system so that our team can process them and track correspondence. You may receive acknowledgements and follow-up messages. Attachments and quotation documents form part of the relevant record.

An information or quote request does not, by itself, subscribe you to promotional communications. We request separate consent for another use when required.

Who may access information

Within Biomomentum, access is limited to authorized people who need it for their duties. Portal access depends on the rights assigned to the account and, where relevant, its organization and equipment.

We use service providers for hosting, authentication, storage, communications and certain website features. These include SiteGround for web hosting and Microsoft Azure and Microsoft 365 for application services, accounts, storage and email.

If you follow a link to an external portal, including our Zoho support portal, consult the privacy notices applicable to that service as well. Information already held in those services is not necessarily erased when a new process is introduced on our website.

We may also disclose information when required or permitted by law. Depending on the services and providers involved, your information may be hosted, processed or accessed outside Quebec, including elsewhere in Canada or abroad. The laws in those jurisdictions may differ from Quebec law.

Cookies and browser storage

SalesIQ chat and visitor tracking have been removed. We use Plausible to measure visits and form actions without analytics cookies or persistent identifiers. These statistics do not include the contents of your forms.

Some features use cookies or browser storage to maintain a session, retain a cart or configuration selection.

You can manage cookies and clear site data through your browser settings. Blocking or clearing this data may interrupt a sign-in session or remove selections that have not been submitted. It does not delete requests already sent to Biomomentum.

Our videos are delivered through Cloudflare Stream, which receives technical information needed to deliver them, including your IP address. External JoVE and YouTube players and Google maps are not embedded. Links to external websites and social networks do not load their players on our pages; when you follow these links, those services’ policies apply.

Retention and safeguards

Retention depends on the type of record, the follow-up requested, the business relationship, applicable support and warranty needs, legal obligations and the need to address a dispute. Emails, attachments, technical logs and backups may have different retention cycles. You can contact our Privacy Officer to learn which retention period applies to your record.

Closing an account or withdrawing consent does not necessarily result in immediate deletion of all information. Some records may need to be retained to meet legal obligations or for another permitted purpose. Information that is no longer needed must be destroyed or anonymized in accordance with applicable requirements; deletion requests are considered in light of those requirements and the backups involved.

We use safeguards appropriate to the services, including encryption of web communications and access controls. However, no transmission or storage method guarantees absolute security.

Your rights and choices

Subject to applicable legal conditions, you may request access to personal information we hold about you, correction of that information and, where applicable, provision of certain computerized information in a structured, commonly used format. You may also request withdrawal of consent, deletion of information or cessation of its disclosure when the legal conditions are met.

Write to the Privacy Officer identified above, explaining your request and providing contact details for our response. We may request information reasonably necessary to verify your identity. Do not send a copy of an identity document or your password without being asked.

We will explain the action taken, applicable restrictions and possible effects on the service. You may also complain to our Privacy Officer or learn about available remedies from the Commission d’accès à l’information du Québec.

Changes

The version date appears at the beginning of this policy. We will give appropriate notice of significant changes and request new consent when necessary.